Toppi Açaí Bowl
Privacy policy
Last updated: October 24, 2026
This policy covers the Toppi Açaí Bowl website (toppiacai.com) and the Toppi Açaí Bowl app for iPhone and Android. It explains what we collect when you order from us, why, who helps us process it, and how to get it deleted. We are a single açaí shop at 85 Main St, Ste C5, Peabody, MA 01960. We do not sell your information, and we do not use advertising or tracking tools.
What we collect
- Contact details: your email address or phone number, which is also how you sign in. We use one-time codes instead of passwords.
- Name, so the store knows whose order it is.
- Delivery address, when you choose delivery, to quote the fee and to get your order to you. We save your last address so you do not have to type it again.
- Delivery instructions and order notes, only if you write them (for example “leave at the back door”), so the store and the driver can follow them. We save your last delivery instructions for your next order.
- Birthday, only if you choose to give it (month and day). We never ask your age.
- Orders: what you ordered, when, the total, how you paid, and the order status.
- Bowl Club: the stamps and free bowls on your account.
- Device token for notifications, in the app, if you allow notifications. It lets us tell you when your order is ready or on its way.
What we do not collect
We never see or store your card number. Card payments are entered directly into Square's secure payment form; we only receive a one-time token and the result of the payment. We do not use analytics, advertising IDs, or location tracking. The app does not read your location: delivery is quoted from the address you type.
Why we use it
- To take, prepare, deliver and charge for your order.
- To sign you in and keep you signed in.
- To run the Bowl Club and apply the free bowls you earned.
- To send you order updates you asked for.
- To answer you if you contact the store.
We do not send marketing messages.
Text messages
If you sign in with your mobile number, we text you a one-time sign-in code. If you check the box to receive texts at checkout, we also text you updates about that order. Texts are sent through Twilio. You can reply STOP to any message to opt out. See the text message section of our terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the providers that deliver the messages for us.
Who processes it for us
- Square — orders, card payments, and the customer profile that holds your name, phone, address and birthday.
- Resend — delivers the sign-in code to your email.
- Twilio — delivers text messages, if you agreed to receive them.
- Expo, Apple and Google — deliver push notifications to your phone.
- Railway — hosts our website and database in the United States.
Each of them processes the data only to provide that service to us. If you open directions to the store, Google Maps or Apple Maps handles that under its own policy.
How long we keep it
We keep your account and orders while your account exists. Order and payment records may be kept longer where tax or accounting law requires it. Sign-in codes expire after 10 minutes, and free bowls expire 12 months after you earn them.
Delete your account
In the app, go to Account → Settings → Delete account. On the website, sign in and go to Account → Settings → Delete account. You are signed out on every device right away, and your account is deleted 30 days later. If you change your mind, sign in again within those 30 days and choose “Keep my account”.
When the account is deleted we remove it from our records and from our register (Square): your name, email, phone, address, delivery instructions, order notes, birthday, sign-in sessions, notification tokens and Bowl Club balance. Past orders are kept for tax and accounting, without anything that identifies you.
You can also ask by email at [email protected] from the address on your account, or by calling the store at (978) 871-8891.
Children
Our app and website are not directed to children under 13, and we do not knowingly collect their information.
Changes
If we change what we collect or how we use it, we will update this page and the date at the top.
Contact
Toppi Açaí Bowl, 85 Main St, Ste C5, Peabody, MA 01960
[email protected] · (978) 871-8891